Frequently Asked Questions

Placing an order on MR Shop is easy:

• Browse products and click "Add to Cart"
• Go to your cart and click "Proceed to Checkout"
• Enter your shipping address
• Select payment method (bKash, Nagad, COD, etc.)
• Review your order and click "Place Your Order"

You'll receive an order confirmation immediately.

You can track your order in two ways:

• Order Tracking Page: Go to Track Order and enter your Order ID
• Your Account: Login → My Orders → Click on the order to see status

We'll also send you SMS/email updates at each stage.

Yes, you can cancel your order if it hasn't been shipped yet. To cancel:

• Go to My Orders in your account
• Find the order you want to cancel
• Click "Cancel Order"

If the order is already shipped, you can refuse delivery or request a return after delivery.

Order statuses update in this order:

• Processing: Order confirmed, being prepared
• Shipped: Order dispatched, on its way
• Out for Delivery: Delivery agent on the way
• Delivered: Order successfully delivered

We accept multiple payment methods for your convenience:

• Cash on Delivery (COD) — Pay when you receive
• bKash — Mobile financial service
• Nagad — Mobile financial service
• Rocket — Dutch-Bangla Bank mobile service

All online payments are secure and encrypted.

Yes! Cash on Delivery is available for all orders across Bangladesh. You pay cash when the delivery agent brings your order to your doorstep.

To pay with bKash:

• Select "bKash" as payment method at checkout
• Enter your bKash account number
• You'll receive a confirmation SMS
• Approve the payment from your bKash app

Your order will be confirmed once payment is received.

Currently, we accept bKash, Nagad, Rocket, and Cash on Delivery. Credit/debit card support is coming soon! Stay tuned for updates.

No hidden charges! The price you see is what you pay. The only additional costs are:

• Shipping: Free on orders over ৳5,000. Standard shipping ৳60-120
• VAT: 5% VAT included in the final price

To use a coupon code:

• Add products to your cart
• Go to cart or checkout page
• Find the "Apply coupon code" section
• Enter your code and click "Apply"

Available coupons: SAVE10 (10% off), SAVE20 (20% off), WELCOME (15% off), FREESHIP (Free shipping)

Delivery times depend on your location:

• Dhaka: 1-3 business days
• Chattogram, Sylhet, Rajshahi: 2-4 business days
• Other districts: 3-7 business days

You'll receive tracking information once your order is shipped.

Yes! We offer FREE delivery on all orders over ৳5,000. For orders below ৳5,000, a shipping fee of ৳60-120 applies depending on your location.

Yes! We deliver to all 64 districts of Bangladesh. Whether you're in Dhaka, Chattogram, Sylhet, or any remote area, we'll get your order to you.

We partner with trusted courier services including:

• Pathao Courier
• Sundarban Express
• SA Paribahan
• Janani Courier

If your order hasn't been shipped yet, you can contact our support team to change the address. Once shipped, address changes are not possible. Please contact Customer Service for assistance.

We have a 7-day return policy. You can return products if:

• Product is damaged or defective
• Wrong product delivered
• Product doesn't match description

Note: Food items cannot be returned once delivered for hygiene reasons.

To request a return:

• Go to My Orders in your account
• Select the order you want to return
• Click "Request Return"
• Select reason and upload photos if needed
• Submit the request

Our team will review and approve within 24-48 hours.

Refund timeline depends on your payment method:

• bKash/Nagad: 3-5 business days
• Cash on Delivery: 5-7 business days (bank transfer)

You'll receive an SMS confirmation once the refund is processed.

Yes! For clothing items, you can request a size exchange within 7 days. For other products, we offer replacement for defective items. Contact our support team to arrange an exchange.

Creating an account is free and easy:

• Click "Sign in" in the header
• Click "Create your MR Shop account"
• Enter your name, email, and password
• Click "Create Account"

You can also sign up using Google, Facebook, or Apple.

To reset your password:

• Go to the Sign In page
• Click "Forgot Password?"
• Enter your email address
• Check your email for the reset link
• Create a new password

To update your profile:

• Login to your account
• Go to "Your Account" or "Profile"
• Click "Edit Profile"
• Update your name, phone, address, etc.
• Click "Save Changes"

Yes! We take your privacy seriously. Your personal information is encrypted and never shared with third parties. We follow strict data protection policies. Read our Privacy Policy for details.

Becoming a seller on MR Shop is easy:

• Go to Become a Seller page
• Fill in your shop details
• Submit your application
• Wait for admin approval (24-48 hours)
• Receive your seller credentials
• Login to Seller Dashboard

No listing fees! Low commission rates.

MR Shop offers seller-friendly pricing:

• Listing Fee: FREE (no charges to list products)
• Commission: 1-5% per sale (varies by category)
• Payment Processing: Included

After logging into your seller dashboard:

• Go to Products section
• Click "Add New Product"
• Enter product name, price, description
• Upload product images (max 4, 1MB each)
• Click "Add Product"

Your product will be live immediately!

Payments are processed weekly:

• Earnings are calculated every Monday
• Payment is sent to your bKash/Nagad/bank account
• Minimum payout: ৳500
• You can view earnings in the Payments section